Yes we ship overseas for free without a minimum amount of purchase. For deliveries outside the European Union, the Customer is responsible for all duties, taxes and customs fees, paid to the carrier upon parcel reception.
During Sales, Private sales, Promotion, Sundress has the right to allocate a minimum amount of purchase to offer the delivery. Below the mentioned amount, shipping costs will be charged to customers.
It depends on where you are. Orders processed in France will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 2-3 days.
We use DHL Express services for domestic and international shipping for most of countries. For countries that are not included in DHL Express services we use all major carriers, and local courier partners depending on the destination.
Return and refund
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Sundress Team offers you the return and the exchange of any item. For that, please follow the below instructions :
1. Ensure that the articles are in the same state they were received (labels, folded in the initial package…).
2. Put articles inside the package you receive on your order.
3. Send us an email at firstname.lastname@example.org with the list of returned articles and the reason of the return.
4. We send you all documents for your return to fix on the package with this filled Return and Exchange form.
5. Call DHL Service to organize the pickup at your place.
You have 14 days of receiving your original order.
For returns, we guarantee the full refund of any item returned by using the same payment method as your purchase. The refund is made after receiving the returned item(s).
This garment has been inspired by our French designer, then produced by our artisans with love. Please be aware that some jewelry can damage the delicate fabrics. Treasure your Sundress and treat it with care. Any irregularity of this garment shows its uniqueness and authenticity.
We advise you to hand wash cold and do not put into trumble dry.
Our team made for you a size chart to help you in your decision. Feel free to contact us if you want any advice from our stylist !
If the desired item is out of stock in your size, you can enter your email address and you will be automatically notify when the item is again available. This procedure is not a reservation.
You can contact us through our contact page! We will be happy to assist you.