Yes we ship overseas for free without a minimum amount of purchase. For deliveries outside the European Union, the Customer is responsible for all duties, taxes and customs fees, paid to the carrier upon parcel reception.
During Sales, Private sales, Promotion, Sundress has the right to allocate a minimum amount of purchase to offer the delivery. Below the mentioned amount, shipping costs will be charged to customers.
It depends on where you are. Orders processed in France will take 1-2 business days to arrive. Overseas deliveries can take anywhere from 2-3 days.
We use DHL Express services for domestic and international shipping for most of countries. For countries that are not included in DHL Express services we use all major carriers, and local courier partners depending on the destination.
Return and refund
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
You have 14 days of receiving your original order.
Returns and exchanges fromEuropean Union
Sundress Team offers you the return and the exchange if at least one item which is not subjected to a promotion is ordered. In other words, returns and exchanges are free for any items excluded outlet items and on sale items. For that, please follow the below instructions :
1. Ensure that the articles are in the same state they were received (labels, folded in the initial package…). 2. Put articles and the filled Return and Exchange form inside the initial package or in your own package and make sure it is securely closed. 3. Fix the return label you may find in the initial package 4. Call local DHL service to organize the pickup at your place or go to mydhl.express.dhl, choose your country and inform the 10 figures tracking number you may find on the DHL return label closed to 'Way Bill' mention. OR you can also drop off your parcel at a DHL point station.
For returns and exchanges when return label is not provided, please follow the rest of the world instructions.
Returns and exchanges from the rest of the world
1.Ensure that the articles are in the same state they were received (labels, folded in the initial package…) 2.Fill the Return and Exchange form and provide it in the return package or by mail at firstname.lastname@example.org. 3.Put articles with the form inside the initial package or a strong one and send it at the address below :
RETURN DEPARTMENT - SAS SUNDRESS 5 allée des Imprimeurs 06700 Saint-Laurent du Var FRANCE
Be aware that the shipping costs are at your expense and we do not assume customs taxes for returned package.
In case of the 14 days respected for returns, we guarantee the full refund of any item returned by using the same payment method as your purchase. The refund is made in the two business days after receiving the returned item(s). We invite you to track your parcel until delivery to our warehouse. Between 14-21 days of returning orders, refund will be made via a credit note available on our website during one year.
This garment has been inspired by our French designer, then produced by our artisans with love. Please be aware that some jewelry can damage the delicate fabrics. Treasure your Sundress and treat it with care. Any irregularity of this garment shows its uniqueness and authenticity.
We advise you to hand wash cold and do not put into trumble dry. For specific care information, we invite you to refer to the care label inside the item, or feel free to contact us.
Our team made for you a size chart to help you in your decision. Feel free to contact us if you want any advice from our stylist !
If the desired item is out of stock in your size, you can enter your email address and you will be automatically notify when the item is again available. Otherwise it does not guaranteed that the item will come back in stock. This procedure is not a reservation.
You can contact us through our contact page! We will be happy to assist you.